Orders are shipped out to you within 2-3 business days. If it is a commission, it would take up to two weeks based on the production and studio schedule.
If your order is damaged during shipping, please send me pictures of the broken pottery in the box it came in. This greatly helps us when we file with USPS.
We will not charge you to replace it, but we ask that you pay for shipping the replacement.
If you live anywhere near Mill Creek, WA, we can save on shipping and schedule a local pickup! Please email me before you order, and we can coordinate. I can always be reached at: email@example.com